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Terms & conditions

This document outlines the privacy practices for EK SIR LLC, trading as Refined.Luxury, available at https://www.refined.luxury/. It details how we gather, use, disclose, and keep your personal information when you interact with our website, mobile apps, participate in our events, or contact our customer service.

Contents

  1. Gathering Personal Data
  2. Direct Marketing Practices
  3. Handling and Retaining Personal Data
  4. Updating Your Personal Preferences
  5. Changes to This Policy
  6. Resolving Concerns and Queries
  1. Gathering Personal Data

a. Directly Provided Information: When you inquire about our services or register on our sites, we require specific details like your name, email, phone number, and address. This information helps us tailor content, ensure compliance with sanctions, and communicate with you. You can opt out of communications at any time.

b. Automated Data Collection: Our systems automatically gather information when you visit our sites, like your browser type, IP address, and site navigation details. This helps us enhance our site performance and user experience. You can manage your browser settings to control cookie usage.

c. Payment Information: For payments, we use third-party services, which handle your payment data. We do not have access to this information unless you have shared it with us for other services.

  1. Direct Marketing Practices

We may use your data, combined with information from vendors, to improve our website and personalize marketing. You can opt out of marketing communications anytime.

  1. Handling and Retaining Personal Data

a. Usage of Information: We use the collected data for improving our services, identifying users, managing our operations, responding to queries, sending updates, and ensuring security. We also combine this data with third-party information for better service.

b. EU Residents: For EU residents, data processing complies with GDPR guidelines. Personal data is transferred to the UAE under specific conditions and security measures.

  1. Updating Your Personal Preferences

Contact us at marketing@refined.luxury for any modifications in your data preferences.

  1. Changes to This Policy

We may modify this policy to reflect changes in our practices. Continued use of our services after such changes implies acceptance of the new terms.

  1. Resolving Concerns and Queries

For any questions or concerns regarding your data, please contact us at the provided email.